Return & Exchange Policy

Return Policy:

1. No refunds will be issued for purchases from Novella Boots.

2. Exchanges are allowed within one week of purchase as long as the item has not been worn or damaged in any way.

3. Any item returned for exchange must be in its original condition with all original tags and packaging.

4. Novella Boots reserves the right to refuse any exchange request if the item shows signs of wear or damage.

5. To initiate a return or exchange, please contact Novella Boots at sales@novellaboots.com.

6. Customers are responsible for all shipping costs associated with returning or exchanging an item.

7. Novella Boots is not responsible for lost or damaged items during the return shipping process.

8. Please note that while we offer free shipping on all orders, customers are responsible for paying the shipping costs associated with returning or exchanging an item.

Thank you for choosing Novella Boots. If you have any questions or concerns about our return policy, please do not hesitate to contact us.